Looking for a comprehensive help desk software that can streamline your IT troubleshooting process? Look no further than Web Help Desk from MacsDesign Studio LLC. This Windows 7 software offers a user-friendly interface that can manage all your IT support requests, inventory, and service monitoring needs. With customizable ticket queues, multi-tiered approvals, and detailed reporting options, this software can easily keep up with your growing business demands. Try it out today and experience a simplified and efficient IT service management process.

The Web Help Desk is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs. Are you using "email" and "sticky notes" on your monitor to track your help desk team's issues and requests?

Say "good bye" to your current, inefficient help desk solution and streamline your IT service desk with the Web Help Desk; the best of breed, cost effective, extremely easy to configure, browser based Help Desk Software.

As a "help desk" continues to evolve into a full "service desk" entity, the Web Help Desk intuitively tracks and automatically routes any form of requests; from technical support requests to change management requests to non-technical support requests.

Intuitive point-and-click configuration and intuitive end-user experiences within the Web Help Desk allows your organization to deploy help desk features and work flow that make the most sense for your help desk's daily operations.

Install the server-side help desk software on virtually any operating system of your choice: Windows, Mac OS X, Linux, or Unix. The choice is yours!

The Web Help Desk's web based customer support software allows your IT service desk to run more efficiently, effectively and at a lower cost of ownership; resulting in faster incident resolution, controlled costs and increased customer satisfaction.

New Release
DameWare integration: Provides seamless, out-of-the-box integration between WHD and DameWare, with the ability to open DameWare sessions using direct links in WHD. This new capability enables DameWare agents to open Web Help Desk tickets for items in DameWare, create ticket notes, and post screenshots directly from the DameWare client.
Asset reporting: Builds real-time reports on multiple assets, based on the features you choose. These reports provide statistics on topics such as the number and type of assets in the database, where assets reside, and asset status, such as in storage or deployed.
Extended API functionality: Now use the API to upload attachments to WHD tickets.
[ Web Help Desk release history ]

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