Web Help Desk full changelog

DameWare integration: Provides seamless, out-of-the-box integration between WHD and DameWare, with the ability to open DameWare sessions using direct links in WHD. This new capability enables DameWare agents to open Web Help Desk tickets for items in DameWare, create ticket notes, and post screenshots directly from the DameWare client.
Asset reporting: Builds real-time reports on multiple assets, based on the features you choose. These reports provide statistics on topics such as the number and type of assets in the database, where assets reside, and asset status, such as in storage or deployed.
Extended API functionality: Now use the API to upload attachments to WHD tickets.

SolarWinds Web Help Desk (WHD) Service Release v12.0.1 (SR1) improves on WHD v 12.0.0, and contains fixes from Hot Fix 1 (HF1) These release notes offer guidance on these improvements and fixes in WHD SR1.
Improvements:
Some of the biggest improvements in the WHD SR1 release include:
· The WHD installation program now recognize multiple WHD installations and allows only one WHD installation. This new improvement means that customers can run a WHD installation as many times as needed to fix installations having issues like broken libraries and bad buddy drops. Upgrading to WHD SR1 does not change existing WHD data or the embedded PostgreSQL database.
· The new installation fixes a previous a IPv6 issue that disabled database startup on Windows 2003 and Windows XP. The installation now automatically detects whether your server supports IPv6 or not, and if it does not, applies a new configuration to the whd.conf file with the IPv6 connector commented out.

· SolarWinds Web Help Desk (WHD) Service Release v12.0.1 (SR1) improves on WHD v 12.0.0, and contains fixes from Hot Fix 1 (HF1) These release notes offer guidance on these improvements and fixes in WHD SR1.

Improvements:
Some of the biggest improvements in the WHD SR1 release include:
· · The WHD installation program now recognize multiple WHD installations and allows only one WHD installation. This new improvement means that customers can run a WHD installation as many times as needed to fix installations having issues like broken libraries and bad buddy drops. Upgrading to WHD SR1 does not change existing WHD data or the embedded PostgreSQL database.

· · The new installation fixes a previous a IPv6 issue that disabled database startup on Windows 2003 and Windows XP. The installation now automatically detects whether your server supports IPv6 or not, and if it does not, applies a new configuration to the whd.conf file with the IPv6 connector commented out.

· Fixes problem in mobile app where a previously viewed ticket's request type appears in ticket details.
· Fixes foreign key constraint from PART_CUSTOM_FIELD to point to PART instead of JOB_TICKET. In some cases (when there is no JOB_TICKET.JOB_TICKET_ID that matches the existing PART_CUSTOM_FIELD.ENTITY_ID), it may be necessary to manually remove the old constraint.
· Fixes 500 error that was thrown when changing the time of day of a Task's interval.
· Adds support for customization of quot;Quotequot; label.
· Fixes problem that could occur when converting a demo license into a free license.
· Fixes problem with survey question ordering that could occur when adding a new question.

· Minor feature enhancements and bug fixes.