Looking for an easy-to-use helpdesk software solution for your business? Look no further than HelpDesk by JitBit Software. This Windows 7 software provides a simple and efficient way to manage customer support requests, track progress, and resolve issues quickly. The intuitive user interface and powerful features make it the ideal tool for any organization looking to streamline their customer service process. With HelpDesk, you can focus on providing exceptional service and delivering real results to your customers. Download it today and discover how easy it is to manage your helpdesk.

Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use.

Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time.

A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application (using the web-interface or by sending an email to "email"). Help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator). Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.

New Release
Improvements and new features:
Added option to generate system replies in the “Generate reply with GPT” automation action
Enabled AI to call external customer-provided tools
Added ability to view tool call results for all tools
Added scheduled comment indicator on tickets
Added new-ticket notification for initial subscribers added on the new ticket page
Improved ticket identification when replying from external systems like ServiceNow
Showed group memberships on user profile pages
UI/UX Improvements:
Redesigned rule editor
Improved dark-theme dropdown opacity
Allowed Shift+Tab to insert a new line in AI chat
Improved GPT page autofocus and chat button appearance
Minor layout and spacing tweaks across UI
Added help and manual links in various places
Security Updates:
Fixed category permissions in custom reports
API now returns 401 for AdminsOnly/TechsOnly endpoints
Improved URL validation in several areas
Enhanced file-name validation and path traversal protection
Email and Communication:
Added hostname validation on mail server setup
Improved handling of empty filenames in inbound emails
Disabled mail server after DNS errors in Mailchecker
Improved GIF detection and filtering of tiny social-media GIFs in emails
Enhanced reply parsing to avoid creating duplicate tickets
API and Integration Improvements:
Optimized GitLab integration with larger DB columns
Refactored Slack and Teams integrations to use the new HTTP client methods
Improved O365 integration performance via stream-based parsing
Improved Freshdesk rate-limiting handling
Fixed Zapier integration returning empty ticket bodies and added option to choose plain or HTML format
Bug Fixes:
Fixed closedDate being overwritten when status changed to closed
Fixed “Show more tickets” button failing when list was empty
Fixed user lookup issues in popup dialogs and improved cache resets
Fixed memory issues in image processing
[ HelpDesk release history ]

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