Looking for an easy-to-use helpdesk software solution for your business? Look no further than HelpDesk by JitBit Software. This Windows 7 software provides a simple and efficient way to manage customer support requests, track progress, and resolve issues quickly. The intuitive user interface and powerful features make it the ideal tool for any organization looking to streamline their customer service process. With HelpDesk, you can focus on providing exceptional service and delivering real results to your customers. Download it today and discover how easy it is to manage your helpdesk.

Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use.

Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time.

A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application (using the web-interface or by sending an email to "email"). Help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator). Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.

New Release
Improvements and new features:
Migrated the on-premise product and documentation to .NET 10, including updated hosting bundle links and setup messages
Bulk import KB articles from DOCX files
Advanced calendar sync for ticket due dates with Google, Microsoft, and Apple calendars
Added TimeSpentInSeconds to the tickets API
Support user groups in category visibility rules and improved category editing
Allow assigning users to tickets via email using #assign:username# syntax
Support searchable select dropdowns for custom fields with better validation and performance
Added support for Claude Sonnet 4.5 and AWS Bedrock as AI providers
AI integration can now analyze image attachments and extract data
Added option to increment numeric custom fields via automation rules
New automation rule to send Microsoft Teams notifications with more control
Importing users from CSV now supports user custom fields
Preserve email address casing when sending emails
Allow custom statuses without visible buttons for automation-only workflows
UI/UX Improvements:
Improved image carousel and fixed multiple JavaScript errors
Redesigned and polished several admin pages and dashboard views
Improved autocomplete and replaced legacy jQuery components with modern JavaScript
Better styling for comments, indicators, required field markers, and editor toolbars
Less confusing dashboard layout and clearer labels across admin pages
Improved UX for user creation, validation, and password generation
Searchable select controls now have better contrast, spacing, and keyboard support
Fixed layout and styling issues in AI chat, KB previews, and reports
Security Updates:
Multiple XSS hardening and HTML sanitization improvements
Improved antispam protections for trials, email intake, and automation rules
Hide restricted custom fields when creating tickets with category IDs in URLs
Migrated legacy hashing and authentication code to stronger algorithms
Prevent outbound emails to noreply addresses and malformed email
[ HelpDesk release history ]

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