Looking for an easy-to-use helpdesk software solution for your business? Look no further than HelpDesk by JitBit Software. This Windows 7 software provides a simple and efficient way to manage customer support requests, track progress, and resolve issues quickly. The intuitive user interface and powerful features make it the ideal tool for any organization looking to streamline their customer service process. With HelpDesk, you can focus on providing exceptional service and delivering real results to your customers. Download it today and discover how easy it is to manage your helpdesk.

Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use.

Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time.

A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application (using the web-interface or by sending an email to "email"). Help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator). Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.

New Release
Improvements and new features:
Improved the ticket page layout by moving Next and Previous navigation into the subheader and simplifying the details area
Updated the ticket grid and admin interface with general usability and visual improvements
Renamed My saved filters to Saved views
Added support for connecting MCP servers to the AI agent
Added an admin link to the MCP server endpoint
Improved summary report client-side behavior
Improved file system error messages to make problems easier to understand
Updated KB article import from DOCX to generate Markdown
API and Integration Improvements:
Added an MCP server endpoint at /api/mcp for AI clients
Fixed scheduled Power BI refresh
Improved Jira integration by allowing longer Jira usernames
Security Updates:
Fixed several minor XSS vulnerabilities across the application
Bug Fixes:
Improved search reindex job compatibility with SQL Server 2016 and earlier
Fixed the Hide/show system log entries toggle
Fixed the ticket is deleted automation trigger
Fixed the rating page smiley order to match email links
Improved Lucene index stability during shutdown and deployment to help prevent index corruption
Fixed Lucene indexing issues when running multiple on-premise Helpdesk apps on the same server
Fixed invalid non-ASCII or control character errors in headers
Excluded the current ticket from AI ticket history search results
Fixed a race condition affecting comments marked for techs only
Fixed an issue with GIF handling on Windows
Fixed formatting issues in HTML and Markdown content handling
[ HelpDesk release history ]

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