Looking for an easy-to-use helpdesk software solution for your business? Look no further than HelpDesk by JitBit Software. This Windows 7 software provides a simple and efficient way to manage customer support requests, track progress, and resolve issues quickly. The intuitive user interface and powerful features make it the ideal tool for any organization looking to streamline their customer service process. With HelpDesk, you can focus on providing exceptional service and delivering real results to your customers. Download it today and discover how easy it is to manage your helpdesk.

Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use.

Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time.

A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application (using the web-interface or by sending an email to "email"). Help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator). Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.

New Release
Improvements and new features:
Added more powerful Summary report scheduling to send multiple reports to any users or email addresses
Added new API methods for time tracking: TimeSpentLog and AddTimeSpent
Moved desktop notifications to Web Push API with an improved “enable notifications” prompt
Added a new automation trigger when a ticket subject or body is edited
Allow renaming user groups
Asset search now returns all results instead of only the first 50
Pie charts now show both percentage and the actual count
Added an optional “Include Custom Fields” setting to the Power BI connector dataset
Added more guidance on the User/Token page on how to use API tokens
Various performance improvements
UI/UX Improvements:
Improved AI chat UI with collapsible “thinking” sections and a clearly marked draft reply
Improved image lightbox experience, including restored next/previous navigation and keyboard controls
Redesigned Search/Summary and other report forms for a cleaner look (including mobile improvements)
Improved the mailboxes page layout and refined the “Add mailbox” dialog
Ticket export now includes links to advanced filtering options for easier discovery
Prevent admins from accidentally removing their own admin rights while editing their profile
Improved scrolling and layout on the new ticket page for long category lists
Show status in grid filters even if the user can’t select it, when it already appears in the grid
Security Updates:
Improved HTML sanitization to reduce false-positive security bans while keeping content safe
Obfuscated OAuth secrets in configuration
Email and Communication:
Added a retry mechanism for SMTP sending when the first attempt fails
Send an alert to admins when an inbound mailbox is disabled due to repeated errors
Send mail server error alerts even if the admin has email notifications disabled
Indicate when a comment came from a non-subscriber in email notifications
Fixed a Microsoft Teams notification subject line issue
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[ HelpDesk release history ]

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