Looking for an easy-to-use helpdesk software solution for your business? Look no further than HelpDesk by JitBit Software. This Windows 7 software provides a simple and efficient way to manage customer support requests, track progress, and resolve issues quickly. The intuitive user interface and powerful features make it the ideal tool for any organization looking to streamline their customer service process. With HelpDesk, you can focus on providing exceptional service and delivering real results to your customers. Download it today and discover how easy it is to manage your helpdesk.

Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use.

Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time.

A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application (using the web-interface or by sending an email to "email"). Help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator). Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.

New Release
Improvements and new features:
Improved ticket list performance for large databases and filtered views
Added ticket list filtering by custom fields
Added the ability for agents to pin tickets
Redesigned and unified ticket bulk-action menus
Added bulk editing of ticket custom fields from the ticket list
Added a Clone button for canned responses
Added custom fields to CSV exports
Added mobile push notifications when an agent is assigned to a ticket
Added company custom fields to Reports - Companies
Improved Audit Log details to show which user fields were changed
Added CSV export to the Audit Log report
Improved external URL indexing errors with clearer messages
Improved the on-premise Setup Tool, upgrade detection, and database upgrade reliability
Improved Lucene and knowledge base search performance
Added the ability to map asset custom fields to specific asset types
Added the ability to de-escalate tickets back to AI from the ticket UI
Improved KB article lists so articles are not marked as both new and updated
Improved the timezone picker in General Settings
Added an Add to group bulk action to the users list
Improved live ticket updates with consistent status colors and more reliable comment refresh after connection interruptions
Improved CSV exports and summary report exports with lower memory usage
API and Integration Improvements:
Added OAuth support for the MCP server
Added ticket attachments and company names to MCP data
Improved SCIM user provisioning
Fixed CSV file uploads through WhatsApp
Improved DKIM handling
Improved file proxy streaming and query string handling
Fixed retrieving comments through the comments-since endpoint
Security Updates:
Strengthened cross-tenant protections across tickets, assets, user administration, Ideas, attachments, and ticket relationships
Improved REST API permission checks for tickets, comments, and custom fields
Improved SignalR authorization and per-ticket permission checks
Fixed an XSS vulnerability in live typing notif
[ HelpDesk release history ]

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