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SmarterTrack for Windows 7 - Feature-rich help desk software - Windows 7 Download

SmarterTrack Windows 7

SmarterTrack Build 7803

Feature-rich help desk software delivered through a web interface

Deliver unparalleled customer service, improve productivity, reduce overall support and customer service costs, and consolidate all communication in one location, for analysis and compliance needs. SmarterTrack help desk software allows you to improve customer service while better utilizing employees across your business.

SmarterTrack Build 7803 full details

File Size: 51.00 MB
License: Freeware
Price: FREE
Released: 2021-05-14
Downloads: Total: 1213 | This Month: 4
Publisher: SmarterTools Inc.
Publisher URL: https://www.smartertools.com/


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SmarterTrackOtherWindows XP, Windows Vista, Windows Vista x64, Windows 7, Windows 7 x64, Windows 8, Windows 8 x64, Windows 10, Windows 10 x64

User Rating: 2.8 (28 votes)

SmarterTrack - Windows 7 Download awards

SmarterTrack windows 7 compatible windows 7 download editor's pick

SmarterTrack Build 7803 full description

SmarterTrack is a powerful help desk application that transforms customer service efforts into a comprehensive, multi-channel communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge Base.

Fully integrated brand support enables companies to increase brand recognition, yet provides the flexibility to share resources and agents for greater efficiency.

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SmarterTrack Build 7803 Windows 7 release notes

New Release
IMPORTANT: It is not possible to downgrade or rollback to previous versions due to modifications to the SmarterTrack database.
Added: DateLastLogincUTC to the GetUsersProperties and the GetUsersPropertiesbyUsername API calls.
Added: Indicator on a ticket (using SignalR) to show when another agent is viewing the same ticket.
Added: Setting to "Force password change at next login" when creating or editing a user or agent via the management interface or through the SetUsersProperties API call.
Changed: In the navigation pane, "All" / "My" removed from the By Department and By Agent lists.
Changed: Ticket messages that have been resent will now show that resend attempt within the message body itself.
Fixed: If an agent started a chat from the portal, it will no longer display the incorrect "is typing" message to them.
Fixed: When you edit an SMTP or POP account using the right-click menu, two modal windows appear, one on top of the other.
[ SmarterTrack release history ]
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SmarterTrack for Windows 7 - Copyright information

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