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sitewebdesk full changelog

sitewebdesk full changelog

sitewebdesk 7.8 released Apr 30, 2011 (Major Update)
Further ITIL features such Task work flow management, Call metrics and source reporting, Operator opt out of assignments, attachment displays, and enhancements to pda (mobile devices) interface. Region and Sector customer reporting and more group of company combination reports.
sitewebdesk 7.7 released Apr 23, 2010 (Major Update)
Remote email servers, Service Catalogues, Service Type analysis, Operator Manager, Standard Event Replies, New Survey feature, Scheduled Calls, WMImonitor integration.

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