This web-hosted system means you don’t have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional web-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet.

This web-hosted system means you don’t have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional web-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet.

The system supports 128-bit SSL encryption and features visitor monitoring with geographic location identification, proactive chat, operator-to-operator chats, and automatic chat transcript emailing. Very easy to set up -just paste a small HTML snippet into your web page source code. Live Support Chat will help you provide support to your website visitors.

No plug-ins or software installation required on customer’s side. Fully customizable.

Idle Detection
Live chat Operator Console will automatically switch to "Away" state when your computer remains inactive for some time. Live chat button on your website will change to "Offline" even if you forget to log out from the Console. You can define this timeout on the Options screen in the Operator Console menu.

Event Notifications
Facilitate your workflow with different available alerts. You can set your Operator Console raising and blinking in Task Bar, get notifications in your System Tray or receive audible alerts when visitors call to your chat, enter your website, send you files and on other events during your chat sessions.

Autorun when Windows Starts
Allows you to be available for your web site visitors, and ready to provide live support as soon as you turn your computer on.

Hotkeys
Make less mouse clicks and save your time with extremely useful hot key combinations which allow you to operate your console application and execute different commands during chat sessions. Find detailed hot keys description in our F.A.Q.

Minimizing to Windows System Tray
When you don't have ongoing live chat sessions with customers, Operator Console can be minimized to Windows System Tray - small area in the bottom right corner of the screen, near the clock. When your website visitors call, Operator Console will pop up from the System Tray automatically, and you will be able to answer the call.

New Release
More sensitive network connection. The console detects connection issues almost instantly and tries to reconnect so that no chats would be lost.
Images preview directly in the chat text implemented. No need to download an image to view it anymore.
Language switch was added to the Console toolbar so that you could easily change the Console language at any moment.
Info pane tabs can now be dragged out from the console and arranged on your desktop so that you could see all the information you need at one glance.
Chat text is now displayed in bubbles.
Redesigned graphics.
Numerous internal changes and refactoring.
[ Live Support Chat for Web Site release history ]

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