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Public Folder HelpDesk for Windows 7 - Collaborate on helpdesk tickets in Outlook - Windows 7 Download

Public Folder HelpDesk Windows 7

Public Folder HelpDesk 11.3

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.

Collaborate on helpdesk tickets in Outlook. Create tickets from email or web, manually or automatically. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Access, SQL Server or SQL Azure database. Closed tickets can be searched and re-created in Outlook if needed. E-mail history. FAQ answers. Statistics tool, KBase. Subscription $150/month for all kalmstrom.com products.

Public Folder HelpDesk 11.3 full details

File Size: 23.14 MB
License: Free To Try
Price: $2200.00
Released: 2011-07-22
Downloads: Total: 100 | This Month: 1
Publisher: kalmstrom.com Business Solutions
Publisher URL: http://www.kalmstrom.com


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User Rating: 3.0 (11 votes)

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Public Folder HelpDesk windows 7 compatible

Public Folder HelpDesk 11.3 full description

Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users. Outlook 2003-2010, also Office 365.

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Public Folder HelpDesk 11.3 Windows 7 release notes

Major Update
Compatible with Office 365 + other enhancements
[ Public Folder HelpDesk release history ]

Public Folder HelpDesk 11.3 Windows 7 requirements

Exchange Server 5.5 or later
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