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Personal HelpDesk for Outlook for Windows 7 - Personal helpdesk system with Outlook - Windows 7 Download

Personal HelpDesk for Outlook Windows 7

Personal HelpDesk for Outlook 5.0

Personal helpdesk system with ticketing and issue tracking in MS Outlook

An ITIL guided, automated helpdesk and issue tracking system in Outlook. Log, analyze, track and escalate support requests in an organized and structured way in Outlook. Auto-process incoming support requests and send automated notification emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and statistical tools. Support for Skype and Phone calls. Includes self-service web site for end-users.

Personal HelpDesk for Outlook 5.0 full details

File Size: 22.54 MB
License: Free To Try
Price: $200.00
Released: 2011-08-30
Downloads: Total: 82 | This Month: 0
Publisher: AssistMyTeam
Publisher URL: http://www.assistmyteam.net


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Personal HelpDesk for Outlook - Windows 7 Download awards

Personal HelpDesk for Outlook windows 7 compatible

Personal HelpDesk for Outlook 5.0 full description

An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set due date and send automated notifications, to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. The inbuilt knowledge base besides acting as an effective knowledge sharing medium, helps in improving the average 'First Call Resolution' timing significantly, as you find resolution to problems quickly. With the asset management and tracking module, you can easily view every problem and incident ever reported on a specific asset. Apart from emails, it can also integrate with fixed phones, Skype or SMS and supports relaying helpdesk response over these communication channels too. With the Customer Web Service site, end-users can submit new support requests via a web form, check status, or search through the knowledge base for first level support. For evaluating helpdesk performance, you can use the integrated OLAP statistics tool, to display and analyze support cases data in grids, charts and graphs, and extract reports and business intelligence which in-turn can ensures timely decision making for improved service of the helpdesk. Personal Helpdesk for Outlook helps you to improve your efficiency to enable faster response time and higher productivity; thereby ensuring end-users receive better and timely service.

Personal HelpDesk for Outlook 5.0 download tags

Issue Tracking Helpdesk Service desk CRM Customer Service SLA ITIL Service Level Agreements SMS Skype Email monitoring Escalation trouble tickets

Personal HelpDesk for Outlook 5.0 Windows 7 requirements

Microsoft Outlook 2003 (SP2 or higher) or Microsoft Outlook 2007 or 2010, .NET Framework 2.0
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