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ErlangXLS for Windows 7 - Call Center Planning with Erlang - Windows 7 Download

ErlangXLS Windows 7

ErlangXLS 1.0

Call Center Software to determine staffing requirements based on Erlang

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.

ErlangXLS 1.0 full details

File Size: 263 kB
License: Freeware
Price: FREE
Released: 2008-09-23
Downloads: Total: 351 | This Month: 0
Publisher: CC-Logic
Publisher URL: http://www.cclogic.eu


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ErlangXLS windows 7 compatible

ErlangXLS 1.0 full description

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS. These functions are much better than Erlang C and Erlang B because unlike Erlang, they take into account abandoned calls.

ErlangXLS 1.0 download tags

Call Center Planning Call Center Staffing Call Center Occupation Service Level Erlang C Erlang B Average Speed of Answer
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